Documentation / Faults, repairs and reminders

Faults from the phone, checks, tasks and stock

A driver who notices something wrong reports it from the IntelliFleet app in half a minute, with photos, even without a signal. The fleet office sees the report in Faults and repairs and decides what to do. The office can also ask a driver for a condition check, keep tasks for itself and track a small stock of parts on Checks, tasks and stock (menu IntelliFleet).

Report a fault in the app

1. On My car, tap Report a fault. Scanning another car's QR label and choosing Report a fault reports that car instead.
2. Pick what it concerns (warning light, tyres or wheels, body damage, glass, brakes or noise, other), say whether the car can keep driving, write what is wrong, add the odometer reading and photos.
3. Tap Send report.

Without a signal the report waits on the phone: My car shows it under Reports on this phone and it goes by itself once the phone is online. Sending it twice never makes two reports. A report is never held back by the edition's usage limits.

My car also lists the driver's latest reports with what the office did: New, Seen, In a repair or Closed.

Decide on a fault in the office

Faults the driver said cannot be driven are at the top of the open faults, with the red badge; the Category filter shows one category at a time. Open Faults and repairs, choose a fault and tap Decide. The drawer shows the category, a red Off the road badge when the driver said the car cannot keep driving, the driver's own description and the photos they took. Convert the fault to a new or an existing repair, or close it with a reason. A fault never becomes a repair by itself.

Ask a driver for a condition check

1. Open Checks, tasks and stock, tab Condition checks, and tap Request a check.
2. Pick the vehicle and write what to check, for example "photograph all four sides". Set a due date if there is one. The request goes to whoever holds the vehicle now.
3. The driver sees it on My car (Requests from the office), answers with notes, the odometer reading and photos, and sends it. It also works offline.
4. The check turns Answered. Open it to read the notes and see the photos, then tap Mark as reviewed.

A request nobody answered can be let to expire from its drawer. A check past its due date and still waiting is shown in red.

Tasks

The Tasks tab is the office's own to-do list: a title, details, the vehicle it is about, who does it and a due date. Done closes a task and takes it off the open list; All tasks shows the finished ones too.

Stock

The Stock tab lists parts such as wiper blades or washer fluid with the quantity on hand and a reorder level. Receive or use records parts that came in (a positive amount) or were used (a negative one); the quantity never goes below zero. An item at or below its reorder level is marked Low, and Low stock only filters to those.

Who can use it

The tabs need the Faults, damages and repairs permission in the IntelliFleet group of the role, and changing anything needs Edit faults, damages and repairs. Drivers need only the driver-app login (see Driver app).

Not included yet: a push notification when the office asks for a check. The driver sees the request the next time the app opens or is refreshed.